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Returns & Refunds Policy

In addition to your statutory rights, we are happy to offer a refund, credit note or exchange for any full price item(s) purchased in-store and returned within 28 days of purchase, providing goods are unused and in perfect condition with their original packaging. Refunds are issued by the original payment method, to the value of the item printed on the receipt. For debit/credit card refund the card and cardholder must be present. Otherwise the purchase will be refunded onto a Colchester Kawasaki gift card.

Sale items are eligible for a credit note or exchange only.

Proof of purchase is required with every refund or exchange. If you do not have a receipt, we may, at our discretion, offer an exchange to the value of the current or most recent selling price. This does not restrict your rights to return faulty items with proof of purchase.

This returns policy does not affect the statutory rights which you have as a consumer. Full details of your statutory rights can be obtained from a Citizen’s Advice Bureau or a Local Authority Trading Standards Office.

Exceptions To Refunds/Exchanges

Motorcycle helmets are non-returnable for reasons of hygiene and safety – unless faulty.

Special order parts/accessories are not accepted for refund/exchange.

Items which are made to order will also be non-returnable unless faulty or not as described.

Faulty Goods

In addition to the rights set out in this Returns Policy, as a consumer you also have certain statutory rights e.g. a right to return items which are faulty or not as described. If your items are faulty, you believe they are not of a satisfactory quality or are not as described etc, please contact our Clothing Department in-store or via email (sales@colchesterkawasaki.co.uk) and we will look into your query as soon as possible.

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